A community of 150 startup founders and venture-backed scaleups on a mission to change the way people perceive customer support
What sets us apart?
Your growth is our mission. This offering is perfect for growth companies that require exceptional CX interactions, along with a large amount of flexibility due to the inherent uncertainty in their volumes and headcount needs. Awesome CX is designed for companies that place a high value on their customer experience and want to stay closely engaged in its execution. With our nimble and flexible business model, backed by Transcom's powerhouse delivery engine, we deliver a unique blend of innovation and scalability to help build your future.
Behind The Brilliance of the Best Loved Brands
What we do.
Customer Experience Solutions
Customer Experience Solutions - Fulfilling customer needs and technical support through a variety of channels, including voice, email, live chat, SMS, and social media platforms. Our end-to-end customer care services are tailored to perfectly meet your needs. We understand that customers today are savvy and busy, and demand efficient customer service through a variety of channels and at all hours. We also know that by meeting those needs, we’re not only creating a better experience for your customers – resulting in higher lifetime value and loyalty – but also creating cost-efficiency for your business.
Back-Office Support Services
A more cost-effective way to complete operational and administrative functions. Many businesses, particularly startups and fast-growth companies, do not have the time or resources to hire and retain skilled talent for mundane or operational work that is critical to business success. Awesome’s brand partners are focused on innovation, and they need the ability to scale up or down their administrative functions such as data entry, pricing and feature updates, order entry, accounting, payroll, and logistics. This is where we come in! Our associates act as an extension of our brand partners companies and provide the caliber of back-office support that becomes the backbone of our brand partners operations. We’re obsessed with attention to detail, quality, and retaining the best talent. Our back-office support associates are problem solvers rather than script readers.
Digital AI Capabilities
Our Digital AI capabilities leverage automation, natural language processing, and real-time insights to transform customer support. By handling routine tasks, automation and post-call summarization free agents to focus on meaningful interactions, driving higher satisfaction and fostering stronger customer relationships. Co-Pilot, our advanced support tool, assists agents during interactions, offering real-time insights and personalized suggestions to tackle complex queries, further elevating service quality. Additionally, our Insights tool analyzes data to provide actionable feedback through data visualization and predictive algorithms, empowering our executive team to make swift, informed decisions. Together, these tools not only enhance efficiency but also revolutionize customer support, setting new standards for service excellence.
CX Advisory for Startups
Achieve operational excellence with our customized process improvement solutions that enhance efficiency, quality, and competitive advantage. Through experience mapping, we align customer and agent journeys to boost performance and brand loyalty. Our design thinking approach begins with understanding your digital strategy and maturity, then identifying opportunities for growth—from improving services to creating new offerings. Unsure about your next steps in tech? We provide strategic analysis of your business, tech, and data infrastructure to help select technologies that drive business growth. Finally, harness cutting-edge AI, machine learning, and process automation with our expertise, ensuring you choose the best solutions to meet your unique business needs.
Customer Experience Solutions
Customer Experience Solutions - Fulfilling customer needs and technical support through a variety of channels, including voice, email, live chat, SMS, and social media platforms. Our end-to-end customer care services are tailored to perfectly meet your needs. We understand that customers today are savvy and busy, and demand efficient customer service through a variety of channels and at all hours. We also know that by meeting those needs, we’re not only creating a better experience for your customers – resulting in higher lifetime value and loyalty – but also creating cost-efficiency for your business.
Back-Office Support Services
A more cost-effective way to complete operational and administrative functions. Many businesses, particularly startups and fast-growth companies, do not have the time or resources to hire and retain skilled talent for mundane or operational work that is critical to business success. Awesome’s brand partners are focused on innovation, and they need the ability to scale up or down their administrative functions such as data entry, pricing and feature updates, order entry, accounting, payroll, and logistics. This is where we come in! Our associates act as an extension of our brand partners companies and provide the caliber of back-office support that becomes the backbone of our brand partners operations. We’re obsessed with attention to detail, quality, and retaining the best talent. Our back-office support associates are problem solvers rather than script readers.
Digital AI Capabilities
Our Digital AI capabilities leverage automation, natural language processing, and real-time insights to transform customer support. By handling routine tasks, automation and post-call summarization free agents to focus on meaningful interactions, driving higher satisfaction and fostering stronger customer relationships. Co-Pilot, our advanced support tool, assists agents during interactions, offering real-time insights and personalized suggestions to tackle complex queries, further elevating service quality. Additionally, our Insights tool analyzes data to provide actionable feedback through data visualization and predictive algorithms, empowering our executive team to make swift, informed decisions. Together, these tools not only enhance efficiency but also revolutionize customer support, setting new standards for service excellence.
CX Advisory for Startups
Achieve operational excellence with our customized process improvement solutions that enhance efficiency, quality, and competitive advantage. Through experience mapping, we align customer and agent journeys to boost performance and brand loyalty. Our design thinking approach begins with understanding your digital strategy and maturity, then identifying opportunities for growth—from improving services to creating new offerings. Unsure about your next steps in tech? We provide strategic analysis of your business, tech, and data infrastructure to help select technologies that drive business growth. Finally, harness cutting-edge AI, machine learning, and process automation with our expertise, ensuring you choose the best solutions to meet your unique business needs.
Why choose us?
Passionate People.
Collaborate with a team of passionate experts who live and breathe customer experience. We're driven by a shared commitment to innovation and exceeding expectations, ensuring your brand shines.
Powerful tools.
We’re the global AI in CX challenger, ready to harness the power of cutting-edge technology and data-driven insights to optimize your customer interactions.
Awesome experiences
Create unforgettable moments that build lasting customer loyalty and drive brand advocacy. With us, your vision is the inspiration for everything we do.
Delivering Beyond Expectation
Don’t just take our word for it. Check out what some of our Brand Partners have said about working with us.
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Community of
150+ founders
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Flexible working model, supporting
1-50+ FTEs depending on your needs
What our Awesome partners say!
Best CX Team I've ever worked with.
Working with Awesome CX has been transformational for my business. I've personally hired more than 20+ deeply ingrained Awesome staff members as critical components of our service delivery across multiple business systems. The quality of Awesome talent has been indistinguishable from that of my team members based here in the US. With proper onboarding and sufficient training, I can trust that my end-users are being served with excellence and professionalism. Having conducted many personal touches on individual customers after completing their interaction with an Awesome CX team member, I have always heard extremely positive feedback from customers who are grateful for the agent's support.
Wesley Balmer
VP of Commercial Operations at Shine Bathrooms - Video Tech Support
A seamless partnership that boosted our efficiency.
Their integration with our platform was smooth, and the team provided exceptional support throughout the process.
Sophia Turner
COO at Bright Services
Start something Awesome with us.
Ready to change your customers’ lives? Leave us a message, and one of our trusted experts will get back to you within 24 hours. We can’t wait to meet you.
Talk to us