At Transcom, we have a bespoke offering for startups, scaleups, and boutique organizations called Awesome CX. Over 150 innovative global brands are partnering with our team to help them change the world.
Contact UsYour growth is our mission. With Awesome CX, we proudly provide an offering built to serve hyper growth companies that require exceptional CX interactions, along with a large amount of flexibility due to the inherent uncertainty in their volumes and headcount needs. Awesome CX is designed for companies that place a high value on their customer experience and want to stay closely engaged in its execution. With our nimble and flexible business model, backed by Transcom's powerhouse delivery engine, we deliver a unique blend of innovation and scalability to help build your future.
Fulfilling customer needs and technical support through a variety of channels, including voice, email, live chat, SMS, and social media platforms. Our end-to-end customer care services are tailored to perfectly meet your needs. We understand that customers today are savvy and busy, and demand efficient customer service through a variety of channels and at all hours. We also know that by meeting those needs, we’re not only creating a better experience for your customers – resulting in higher lifetime value and loyalty – but also creating cost-efficiency for your business.
A more cost-effective way to complete operational and administrative functions. Many businesses, particularly startups and fast-growth companies, do not have the time or resources to hire and retain skilled talent for mundane or operational work that is critical to business success. Awesome’s brand partners are focused on innovation, and they need the ability to scale up or down their administrative functions such as data entry, pricing and feature updates, order entry, accounting, payroll, and logistics. This is where we come in! Our associates act as an extension of our brand partners companies and provide the caliber of back-office support that becomes the backbone of our brand partners operations. We’re obsessed with attention to detail, quality, and retaining the best talent. Our back-office support associates are problem solvers rather than script readers.
Our Digital AI capabilities leverage automation, natural language processing, and real-time insights to transform customer support. By handling routine tasks, automation and post-call summarization free agents to focus on meaningful interactions, driving higher satisfaction and fostering stronger customer relationships. Co-Pilot, our advanced support tool, assists agents during interactions, offering real-time insights and personalized suggestions to tackle complex queries, further elevating service quality. Additionally, our Insights tool analyzes data to provide actionable feedback through data visualization and predictive algorithms, empowering our executive team to make swift, informed decisions. Together, these tools not only enhance efficiency but also revolutionize customer support, setting new standards for service excellence.
Achieve operational excellence with our customized process improvement solutions that enhance efficiency, quality, and competitive advantage. Through experience mapping, we align customer and agent journeys to boost performance and brand loyalty. Our design thinking approach begins with understanding your digital strategy and maturity, then identifying opportunities for growth—from improving services to creating new offerings. Unsure about your next steps in tech? We provide strategic analysis of your business, tech, and data infrastructure to help select technologies that drive business growth. Finally, harness cutting-edge AI, machine learning, and process automation with our expertise, ensuring you choose the best solutions to meet your unique business needs.
Fulfilling customer needs and technical support through a variety of channels, including voice, email, live chat, SMS, and social media platforms. Our end-to-end customer care services are tailored to perfectly meet your needs. We understand that customers today are savvy and busy, and demand efficient customer service through a variety of channels and at all hours. We also know that by meeting those needs, we’re not only creating a better experience for your customers – resulting in higher lifetime value and loyalty – but also creating cost-efficiency for your business.
A more cost-effective way to complete operational and administrative functions. Many businesses, particularly startups and fast-growth companies, do not have the time or resources to hire and retain skilled talent for mundane or operational work that is critical to business success. Awesome’s brand partners are focused on innovation, and they need the ability to scale up or down their administrative functions such as data entry, pricing and feature updates, order entry, accounting, payroll, and logistics. This is where we come in! Our associates act as an extension of our brand partners companies and provide the caliber of back-office support that becomes the backbone of our brand partners operations. We’re obsessed with attention to detail, quality, and retaining the best talent. Our back-office support associates are problem solvers rather than script readers.
Our Digital AI capabilities leverage automation, natural language processing, and real-time insights to transform customer support. By handling routine tasks, automation and post-call summarization free agents to focus on meaningful interactions, driving higher satisfaction and fostering stronger customer relationships. Co-Pilot, our advanced support tool, assists agents during interactions, offering real-time insights and personalized suggestions to tackle complex queries, further elevating service quality. Additionally, our Insights tool analyzes data to provide actionable feedback through data visualization and predictive algorithms, empowering our executive team to make swift, informed decisions. Together, these tools not only enhance efficiency but also revolutionize customer support, setting new standards for service excellence.
Achieve operational excellence with our customized process improvement solutions that enhance efficiency, quality, and competitive advantage. Through experience mapping, we align customer and agent journeys to boost performance and brand loyalty. Our design thinking approach begins with understanding your digital strategy and maturity, then identifying opportunities for growth—from improving services to creating new offerings. Unsure about your next steps in tech? We provide strategic analysis of your business, tech, and data infrastructure to help select technologies that drive business growth. Finally, harness cutting-edge AI, machine learning, and process automation with our expertise, ensuring you choose the best solutions to meet your unique business needs.
Check out what some of our Brand Partners have said about working with us.
Ready to change your customers’ lives? Leave us a message, and one of our trusted experts will get back to you within 24 hours. We can’t wait to meet you.
Contact Us